Case Study - National Restaurant Chain

The organisation had just assumed responsibility for controlling the expenditure on telecoms after a period of centralised control from the parent company.

Expenditure on communications had increased steadily in recent years. Much work had been carried out internally, however progress was slow as the organisation had limited resources, little technical knowledge and only simple spreadsheet applications to help them with their internal analysis.

Analysis showed that savings could be achieved not only by changing suppliers but by improving the management information available to the organisation e.g. reviewing call abuse, calls made to mobiles, line rationalisation, purchasing equipment instead of renting it and by re-negotiating the maintenance contract.