Case Study - Oil Company

Avema negotiated refunds for a major oil company for toll charges and data services that were billed incorrectly. Throughout various accounts, rates for long distance and toll-free were inconsistent with tariffs and contract terms. Avema filtered through all of this information to identify the exact amount of overcharges back to the date of the first contract with the vendor, and had the full amount returned back to our client.

For the data services, our client had been in a heated dispute with their vendor for four years over a significant amount of overcharges. Internal staff from every level of this company were involved to varying degrees with this dispute. There had been hostile exchanges of messages between our client and their vendor, and the relationship with this critical vendor was tattered. At one point, the vendor had threatened to disconnect their entire data network if they were not paid the amount they claimed was owing. Within a few weeks of beginning this audit, Avema had identified a list of the exact items that were overbilled and the amounts owing, including a detailed breakdown of taxes. A few weeks later, we negotiated the settlement, obtained a significant refund for our client, and helped to repair the relationship between our client and their vendor.