Major UK Retailer

This Client had limited internal resources following a re-organisation of the IT function. Previous telecoms consultancy work had been undertaken with very limited success. They were predominately served by BT with FeatureNet at head office and branch locations, and Mobex for mobile traffic. With over 600 sites the Client also experienced difficulties in managing and tracking inventory.

We carried out a review of their entire electronic billing to identify savings and rebates. We then reviewed billing against existing contracts for accuracy of charging.

We identified and implemented optimal tariffs to maximise savings on call charges and managed the implementation of changes with suppliers, including checks for accuracy on subsequent billing cycles. Annual savings were delivered in excess of 14% on inbound and outbound services. Rebates were obtained in excess of £50,000 for equipment maintenance charges; over £90,000 in respect of services not implemented; £175,000 for previously cancelled line rentals (not in use) and a refund for tariff overcharges in excess of £600,000.