Case Study - Call Center Outsourcing Provider

Challenge
This client had three administrators managing their accounts with two different carriers. One of these administrators had an extensive background with wireless, having spent over 10 years with one of the carriers. However, the IT Director was not convinced that his accounts were as efficient as they could be. The monthly expenses were continuing to rise, even though they made monthly changes to the rate plans to keep up with the employees' ever-changing usage patterns.

Action Taken
This customer received a comprehensive audit, which included rate plan modifications and changes to the corporate discount structure with the carriers. The steps taken by CPS were:

· Verify and validate all usage
· Verify and validate all billings/charges
· Implement new plans and pricing structures
· Ensured proper implementation with both carriers

Results
This client has realized a 38% external cost reduction with the carrier. Monthly cost per unit declined from $106 to $65. Client saved $40 per unit per month.