Case Study - National Commercial Real Estate Company

Challenge
This client had one administrator managing the wireless account. The client felt they were overspending with the carrier as the bills continued to climb, despite being put on a pool plan by the carrier. The daily administration of this account and handling all of the employees requests had become a serious burden to the administrator, who also has other responsibilities in the organization in addition to managing the wireless.

Action Taken
This customer outsourced the overall management and administrative functions of the account to CPS. The steps taken by CPS were:

· Verify and validate all usage
· Verify and validate all billings/charges
· Implement new plans and pricing structures
· Reconcile all usage and billings on a monthly basis
· Modify exceptions and features monthly as required

Results
This client has realized a 44% external cost reduction with the carrier. Monthly cost per unit declined from $93.82 to $52.54. Client saved $41.28 per unit per month.